Down Payment Refund Policy

We have a strict no-refund policy on down payments. You are however welcome to reschedule your reservation. You can read more about our rescheduling policy below. If you are not happy with your reel, please read our reshoot policy.

Total Refund Policy

Once your reel has been shot we cannot offer you a refund. If you are not happy with your reel, please read our reshoot and re-edit policies.

Reschedule Policy

You can reschedule your shoot as many times as you want as long as you notify us of your intent at least 24 hours before your reservation.

Cancellation Policy

We reserve the right to cancel your reservation up to two hours before. If you do not provide a film location within 24 hours of your shoot, we will automatically cancel your reservation. In either event, you will be notified by your preferred contanct method.

Reshoot Policy

If the video or audio quality is hindered due to a technical mistake, you can request a reshoot within 30 days of receiving your reel.

Re-edit Policy

We do not openly accept requests to re-edit delivered demo reels but if requested within 30 days of receiving your reel, we will evaluate your request and make a decision on a case-by-case basis.